Warranty iPhone & iPad Repairs

Pentagon provides warranty service for iPhone, iPad and Apple Watch.

Pentagon Digital provides warranty service for iPhone, iPad and Apple Watch while they are under warranty. If you are not sure whether your device is still under warranty, you can contact us on 03 9896 1555 or email us the serial number of your Apple product by clicking here.

Please note physical damage, software issues and data transfer are not considered warranty issues and may be subject to service fee.

To book in your Apple product for service diagnosis and repair at Pentagon Digital, no appointment is needed, so you can walk in at any time during working hours. If you are using your Apple product for business, you can book a priority repair that attracts a “go-to-the-top” of the service queue fee.

Turnaround time to fix or replace iPhone, iPad and Apple Watch varies and depends on the diagnostic results.
Screen replacement and whole unit replacement can take up to 7 working days.

Apple has reduced the battery replacement price for iPhone 6 and later until December 2018. We are currently offering battery replacements for $88 which takes 30 minutes - 1 hour if we have the battery in stock.

How to get your iOS (iPhone, iPad) device ready for service

To protect your information and save time, follow these steps before you get service for your device.

Before you bring in your device

Follow these steps before you take your device to an Apple Store, Apple Authorized Service Provider, or carrier. If your device won't turn on or respond, finish as many steps as possible:

  1. Back up your iOS device. (If possible)
  2. Have your Apple ID password ready. For some repairs, you'll need your Apple ID password to erase your device and turn off Find My iPhone.
  3. Bring your sales receipt (if possible), in case your service requires proof of purchase.
  4. Bring your device and any accessories that you need help with.
  5. Bring a form of personal identification, like a driver’s license, passport, or other government-issued ID.